Privacy policy

1.1 Personal information

When you book our services or contact us, we may collect:

• Name, email address, and phone number
• Passport information and nationality
• Payment information and billing address
• Travel preferences and special requirements
• Emergency contact details

1.2 Automatically collected information

• IP address and browser information
• Website usage patterns and preferences
• Device information and operating system
• Cookies and similar tracking technologies

1.3 Third-party information

We may receive information about you from travel partners, payment processors, and other service providers involved in your booking.

2.1 Service provision

• Process and confirm your bookings
• Arrange travel services and accommodations
• Communicate important travel information
• Provide customer support and assistance

2.2 Business operations

• Process payments and prevent fraud
• Improve our services and website functionality
• Conduct market research and analytics
• Comply with legal and regulatory requirements

2.3 Marketing communications

With your consent, we may send promotional offers, travel tips, and customer satisfaction surveys. You can opt out at any time using the link in any email or by contacting us.

3.1 Service providers

We share information with trusted partners to deliver your safari:

• Hotels, lodges, and accommodation providers
• Airlines and transportation companies
• Tour guides and activity operators
• Payment processors and financial institutions

3.2 Legal requirements

We may disclose information when required by law to:

• Comply with legal processes and government requests
• Protect our rights and property
• Ensure the safety and security of our clients
• Prevent fraud and illegal activities

3.3 Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity under the same privacy commitments.

4.1 Security measures

• SSL encryption for data transmission
• Secure servers and data storage facilities
• Regular security audits and updates
• Access controls and employee training

4.2 Payment security

• PCI-DSS compliant payment processing
• Tokenisation of sensitive payment data
• Fraud detection and prevention systems

5.1 Access and correction

• Request access to your personal information
• Correct inaccurate or incomplete data
• Update your contact preferences

5.2 Marketing preferences

• Opt-out of marketing communications
• Choose communication channels (email, SMS, phone)
• Update frequency preferences

5.3 Data deletion

You may request deletion of your personal information, subject to legal and business requirements. Some information may be retained for legitimate business purposes.

6.1 Types of cookies we use

• Essential cookies — required for website functionality
• Analytics cookies — help us understand how the site is used
• Marketing cookies — used for targeted advertising
• Preference cookies — remember your settings and choices

6.2 Managing cookies

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.